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Case Study – Gerald Champion Regional Medical Center

By Jessica Raymond

Case Study Gerald Champion Regional Medical Center

“Without ReportingMD in our pocket, our quality team would not be as successful navigating the constantly changing, elusive, and very complex requirements and opportunities that comes with quality analytics, and submissions.”

Jen Gruger, PMI-PBA – Physician Practices Quality Programs Manager


Case Study: Gerald Champion Regional Medical Center

Community Health System Improves Quality with Strategic Partnership with all of their Stakeholders


By being able to amalgamate data easily and efficiently with a thoroughly knowledgeable staff, ReportingMD is THE choice for Gerald Champion Regional Medical Center

Gerald Champion joined forces with ReportingMD in 2018, utilizing ReportingMD’s Total Outcomes Management [TOM] Platform with Quality Insights, Integration, and Dedicated Advisors to deliver noticeably improved results. ReportingMD was chosen due to the unique capability to be able to seamlessly amalgamate data from various sources sufficiently and quickly into a singular patient quality dashboard. With ReportingMD’s quality platform delivering actionable content, Gerald Champion has improved their composite performance score continually over time since 2018 improving patient care and increasing quality bonus incentives.

As the Quality Program Manager on the physician practices side of a facility (which offers both inpatient and outpatient services) Jen Gruger has oversight over CMS quality programs and value-based incentive contract amendments from commercial payers. She and her team work with 75 + providers across 29 clinics (with a mix of PCPs and specialists) recommending performance chase or workflow changes to improve measure performance and patient outcomes. Aiding her with these responsibilities is a data analyst with a clinical background, which allows for more focus on the various incentive programs and the potential of how much more successful those programs can be. Having clinicians on their quality team also ensures that patients are always at the core of the program. There is heavy focus on ensuring that patients who are eligible for annual wellness visits are indeed getting those visits and that gaps and social determinants of health that are preventing patients from getting basic health care are addressed as well.

ReportingMD also offers the unique benefit of a team of trusted and dedicated advisors who are always available to answer any questions, whether these are quality incentive program questions coming from physicians, providers, or clinical leadership. Our dedicated advisors are extremely knowledgeable and are here with the answers whenever needed.

“We are beyond excited to partner with Gerald Champion on their strategic initiatives to improve the health of their population. We admire their organizational commitment to quality and ‘the best practices’ of having clinical, physician, quality, and administrative teams all at the table to successfully execute change.”

John Zidansek, President of ReportingMD


“ReportingMD’s platform delivers executable content, and their Dedicated Advisors are on the ready any time we have a question. They save us tons of time and effort.”

Jen Gruger, PMI-PBA – Physician Practices Quality Programs Manager


When it comes to ReportingMD, we are there whether it is for the present or looking down the road into the future

When it comes to future initiatives for Gerald Champion, they are primarily focused on looking to improve patient outcomes considering that they now have that staff and technology in ReportingMD to make that happen. When Gerald Champion first began to collaborate with ReportingMD, they were responding to the shift from fee-for-service to the vast variety of value-based payment models. This is an ever-changing element in healthcare and ReportingMD will be at their side to navigate the options.

“The light that [ReportingMD] has shown on the value of really paying attention to HCC and RAF scores is a game changer. Now, that reimbursement improvement is also a target for us whereas it is something I never would have taken on two years ago.”

Jen Gruger, PMI-PBA – Physician Practices Quality Programs Manager


About Gerald Champion Regional Medical Center:

Gerald Champion Regional Medical Center is a general medical and surgical non-profit hospital serving Otero County in southern New Mexico. The hospital is a Level III trauma center, with 98 acute care beds, 34 physicians, and 33 midlevel providers on a 65-acre campus and facilities for MRI, CAT scan, dialysis, and sleep disorder studies, along with a medical laboratory and a Cath Lab on site. Additionally, GCRMC includes the state’s first UCA (Urgent Care Association) Accredited Urgent Care, 26 outpatient clinics with primary care and a variety of specialists, including weight management, cardiology, endocrinology, and neurology.

About ReportingMD:

With more than 18 years of experience, ReportingMD builds a foundation of data and technology that drives tangible improvements in health for the patient, reduced burden on the provider, and lower costs for the payer through our Total Operations Management [TOM] Platform. We combine our expertise in clinical data and value-based care programs to foster improvements in the quality of care and the quality of the patient experience. Our solutions provide a comprehensive strategy for care and performance.


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